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Additional Support
Contact Us
 

Need to contact customer service? Requesting a quote? Information about shipping or a recent order?
sales@pedalpartsplus.com

Wondering something about powder coating? Need help from our specialist, Emily? Too bad, she doesn't have her own email yet, but you can contact sales@pedalpartsplus.com, and I'll get her to help you out.

Inquiry for Kat, our print tech? Have a question about graphics or template requirements?
graphics@pedalpartsplus.com

Want to get in touch with Nick, our machinist? Have a question about drilling or template requirements?
drilling@pedalpartsplus.com

We respond to emails pretty quickly, but if quick isn't quick enough. Call us at (985) 956-7023 between the hours of 9am-4pm CST.

Sending us something?
Pedal Parts Plus
16066 Lamonte Dr
Hammond, LA 70403



FAQ
 
Questions about shipping, orders, and your account can all be found here.


Drilling

Where can I find the template for a particular enclosure?
  • All drill templates can be uploaded through product page Drilling options area when customizing an enclosure.
What are the requirements for drilling?
  • In order to ensure perfection for your custom drilled enclosures, Nick needs measurements from center lines both vertically and horizontally for each hole. Hole sizes need to be provided in decimals and inches, not fractions or millimeters. Coordinates are an alternative option. The template can be a simple drawing, as long as it provides the exact measurements needed for drilling.
What if my enclosure has PCB-mounted parts?
  • Please send a mock-up PCB to us at 16066 Lamonte Dr, Hammond, LA 70403 to ensure correct alignment.
What if I can't find an answer to my question?

Powder Coating

What are your most durable colors?
  • Usually textures tend to be the most durable.
Why does the deluxe tier cost more?
  • Every color in the deluxe tier is actually two powders, a basecoat and a topcoat. Twice the work and time.
Where can I see samples of the colors?
  • Click here or the left-hand menu of the website, under Services, Powder Coating, and click on each tier.
What if I can't find an answer to my question?

UV Printing

Where can I find the template for a particular enclosure?
  • All printing templates can be uploaded through product page UV Printing options area when customizing an enclosure.
What are the requirements for printing?
  • The artwork needs to be a .PDF or .EPS file (created in Adobe Illustrator and not Photoshop). It must be a CMYK file, not RGB. And it MUST BE VECTORED, not rasterized. It also needs to be at least 300dpi resolution. All fonts must be converted to shapes or the font file must be included.
Can you print a full image or only words? Is it more expensive?
  • When can print either just words or a full-color image without an additional charge.
How will I know my graphics are right before you print on my enclosure(s)?
  • Don't worry; we'll send you up to two free test prints to ensure all graphics meet your approval.
Why are there lines in my test print?
  • We print on the lowest quality setting to preserve ink for the final print.
Can the color of my font be changed?
  • We can alter your graphics any way to fit your liking, however, you may incur a graphic design charge of 45/hr.
What if I can't find an answer to my question?